Frequently Asked Questions

 

How long does it usually take for my carpets to dry after cleaning?

Answer: Typically 2-4 hours depending on how soiled the carpets were before cleaning.  The more soil that is in the carpet, the more we have to apply steam and extra cleaning solutions to those areas until they are clean.

 

What do I need to do before your company arrives to clean the carpet?

Answer: We ask that you please vacuum all areas that you want cleaned for best results.  We offer vacuuming services but they are an additional cost. Please move any furniture that you want us to clean under.  We do move furniture, however it is an additional cost (i.e. $3 per sofa, $2 per recliner chair, $2 per end table, $7 per sectional sofa, etc).

 

Are there stains that your company cannot remove?

Answer: Yes. Sometimes stains just do not come out. No company can guarantee the removal of stains, if they do, they are deceiving the customer. Some red stains, rust, artificial coloring, coffee and tea stains can quickly and permanently stain carpet fibers if they are not quickly removed once spilled. There are many variables that determine whether these types of stains can be removed. If you notice a stain that is recent you should have them professionally removed as quickly as possible. High traffic areas can also become permanent because pre-mature wear has occurred which destroys the carpet fibers.  

 

How often should I have my carpet cleaned?

Answer: For best results and to significantly increase life of the carpet, we recommend having your carpet cleaned 2x per year. Studies have shown carpet that is professionally cleaned at least twice a year will last almost twice as long as carpet that is not cleaned regularly (especially in high traffic areas).